These terms explain the conditions for using the Hootio website, accounts and online services supporting Hootio Smart Import, PhotoBot and VideoBot. Please read them together with the offer you accept and the Privacy Policy. You can contact us at info@hootio.com.au.
1. Scope and other agreements
The end-user licence agreement supplied with an installed application governs its software licence. A purchase or trial offer accepted by you sets the specific product, access period, allowances and fees. Those specific terms take priority on those matters. Mandatory legal rights take priority over every agreement.
2. Your consumer rights
Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Where those guarantees apply, you may be entitled to a repair, replacement, refund, cancellation or compensation, depending on the circumstances and seriousness of the problem.
Our descriptions of beta limitations, third-party requirements and your responsibilities do not remove those rights or excuse our own failure to meet them. Contact us about a problem with a product or service we supply; you do not have to rely solely on a software vendor, payment provider or other third party for a remedy we are required to provide.
3. Accounts and authority
Provide accurate account details and keep them current. If you act for a studio, employer or another organisation, you must have authority to use its account and accept any offer on its behalf. Keep sign-in details secure, use available security controls, and tell us promptly if you suspect unauthorised access. Use team or workspace access only as authorised. Responsibility for unauthorised activity depends on the circumstances and applicable law; creating an account does not make you automatically liable for every action taken through it.
4. Your content and permissions
You retain ownership of your photos, videos, audio, catalogues and other content. When you send content to an online feature or to support, you give us permission to receive, process, store and transmit it only as reasonably necessary to deliver that requested service, resolve your request and meet applicable legal obligations. This is not a transfer of ownership or a general permission to publish or market your work.
You must have the rights and permissions needed for the processing you request, including permissions relating to clients, identifiable faces and voices, music and other licensed material. Check confidentiality restrictions before submitting client content. Information handling and retention are described in the Privacy Policy.
5. Software and intellectual property
Hootio branding, software, documentation and original website materials remain protected by applicable intellectual-property laws. Your software use and any copying or redistribution are subject to the relevant installed licence and applicable law. Where that licence permits sharing an unmodified freeware installer, these terms do not remove that permission. Do not misrepresent ownership, remove required notices or distribute altered software as an official Hootio release.
6. Workflow requirements
Successful processing requires supported hardware and files, sufficient storage, correct workspaces and the permissions, accounts and configuration required by the chosen feature. PhotoBot’s complete Lightroom workflow requires a separately licensed Adobe Lightroom Classic installation and the installed, enabled PhotoBot Lightroom plugin, together with any preset selected for that workflow. VideoBot requires the proxy, output and LUT configuration appropriate to the selected workflow. Follow the current workflow guides and verify setup before unattended processing.
Automation depends on those requirements and does not guarantee that every job will finish without intervention. The standard VideoBot handoff described in the guides ends with pre-processing; creating or exporting an editing timeline is a separate operation.
7. Free access and trials
Smart Import is currently offered free. The current PhotoBot offer is a two-month trial with no payment card required and no automatic conversion to a paid subscription. The offer and relevant product interface explain eligibility and access details. Continuing with a paid product requires a separate accepted paid offer. Free and trial access may have stated limits; using a trial does not authorise an undisclosed charge.
8. Prices and purchases
The current VideoBot paid-plan and top-up options are enquiries. Sending an enquiry does not purchase a plan or authorise payment. Before any paid order, the applicable offer must disclose the price, currency, tax treatment, billing interval, included usage, any additional charges and whether it renews automatically.
The offer you accept sets the purchase details, including any credit allowance, expiry, carry-over or usage rule. Future price changes will be communicated before they apply, with an opportunity to decline renewal or cancel as applicable. They will not retrospectively increase a charge already agreed for a completed purchase or current prepaid period.
9. Cancellation and refunds
If you have an active subscription, use Account to open the Stripe billing portal and manage or cancel it. Review the effective cancellation date and confirmation shown there. If the portal is unavailable or your plan is not shown, contact us for assistance. Uninstalling software, signing out or deleting local files does not cancel a subscription.
The accepted offer explains when ordinary cancellation ends access and stops future charges. Contact us to request a refund or report incorrect billing. Any voluntary refund policy is additional to your statutory rights; cancellation arrangements and usage of an allowance do not prevent a remedy required by law. There is no blanket exclusion of refunds in these terms.
10. Beta features and reviewing results
Features identified as beta are still being tested and can produce errors or incomplete results. Keep original camera media and independent backups, test with copies, and review imports, adjustments, previews and outputs before delivery or deleting originals. Automated analysis and creative suggestions require your judgement. A successful handoff or file copy alone does not confirm that every downstream processing stage succeeded. These precautions do not reduce our obligations under applicable consumer law.
11. Third-party products and privacy
Adobe products, editing applications, payment services, linked websites and other external services have their own licences, privacy practices and requirements. Obtain necessary licences and review the relevant terms. We describe integrations as accurately as we can, but their behaviour can change with external updates. We remain responsible for obligations that applicable law places on us in connection with the products and services we supply. See our Privacy Policy for how account, support and online-service information is handled.
12. Responsible use and suspension
Do not use the services unlawfully, access another person's account without permission, bypass access or usage controls, introduce malicious code or disrupt the service. We may restrict access where reasonably necessary to address a security risk, unlawful activity, a material breach or unpaid agreed charges. Where practicable, we will explain the reason and give a reasonable opportunity to resolve it. Urgent protective action may come first; you can contact us to request a review. Any restriction must remain proportionate, and applicable refund and consumer rights continue.
13. Availability and changes
Maintenance, outages and product updates can affect availability. We will give reasonable notice of planned material changes where practicable and work to address service problems. If we materially reduce or discontinue a paid service during an agreed period, we will discuss an appropriate remedy, including any refund or cancellation required by law.
We may update these terms for product, operational or legal changes. We will publish the revised date and give reasonable notice of material changes affecting existing accounts. Changes operate prospectively and do not remove accrued rights or rewrite an accepted prepaid purchase. Where a material adverse change affects an ongoing paid service, you may decline it and end that service without a new cancellation penalty, subject to applicable rights and the accepted offer.
14. Questions and disputes
Email info@hootio.com.au with your account email, relevant order details and a description of the issue. Do not send passwords or full payment-card details. We will investigate and seek a practical resolution. Contacting us does not prevent you from approaching a consumer protection body or using any court, tribunal or other remedy available under applicable law. These terms do not impose an exclusive court location or limit mandatory protections available to you.